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Customer Operations Representative


Main Job Duties:

Manage the day to day operations in accordance with company policies and standards to maximize profitability and efficiency.
Ensure operational costs are kept to a minimum
Assist in fine tuning operational methods for the departments while improving the overall efficiency of the departments.
Develop policies and procedures for implementing quality and customer-service standards
Supervise the sales administrators/coordinators and ensure that they adhere to the company policies and procedures.
Responsible in linking all sales units together to ensure getting the maximum effect form the customers/units.
Ensure a high level of customer service is provided by the property consultants by conducting a random check with the customers to ensure the required service is provided and all their inquiries is being answered


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