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Help Desk Specialist


Monitor and respond quickly to incoming requests relate to IT issues.Maintain computer systems and act as support if any system goes down.Responsible for PC’s, Printers, Servers, and related equipment (monitor, keyboard, mouse, hard drive, etc.)Maintain user PCs, including upgrades and configuration as needed.Assist with onboarding of new users.Keep inventory of all equipment, software, and license users.Install, configure, and upgrade PC software.General awareness of computer systems, PC repair, and network managementResourcefulness and quick-thinking nature to troubleshoot new and critical technical issues as they arise.Ability deploys, configure, and support operating systems on desktop and mobileUnderstanding and appreciation for information security within systems and user devices.Strong drive to provide excellent customer service and experience, with an awareness of prioritization of tasks, stakeholders, budget, and time.


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