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Moderation Team Leader



We are looking for A Moderation  Team Leader who can provide excellent user experience , and knows how to manage their team well, and how to motivate them.. and how to build a  good relationship with our customers.

  Working alongside Tagerly’s Marketing Department to generate new ideas for social content to drive communications;

• Planning social content along-side the social media manager to ensure that it’s relevant and engaging;

• Help in proposing and writing engaging copy for use on relevant social media platforms;


• Engaging with Fans and Followers to build relationships with the community and encourage engagement;

• Help with preparation of reports on social media engagements within the community;

• Monitoring the success of the community and of social media in terms of the overall marketing strategy;

• Respond to queries (Intercom) in a timely manner and monitor customer reviews;

• Liaising with internal departments to relay customer feedback insights gained from online conversations within the community;

• Identify, initiate, and deepen relationships with various community stakeholders;

• Implement meetings, surveys, and other ways for communicating with, and receiving feedback from, the community about Tagerly and its initiatives;


• Attend community meetings on behalf of Tagerly to hear community concerns, provide information about community engagement, and advocate for participation;

• Attend programs and events relevant to the industry to better understand community interests and activities;

• Create mechanisms for internal and external evaluation of engagement initiatives;

• Distribute information to the community and broader publics through multiple channels;

• Compile collected information for the CEO to regularly present to Tagerly’s Board and staff leadership.

• Positive attitude and a sense of humor;

• Computer Literacy (Word, Excel and PowerPoint);

• Communicates clearly and with confidence, both in person and in writing;

• Excellent interpersonal skills, ability to build relationships with people of all ages and backgrounds;

• Excellent attention to detail;

• Ability to be imaginative, innovative and entrepreneurial;

• Capable of working with minimum supervision and in taking initiative;

• Able to contribute to a working culture that is open and responsive to change;

• Capable of working under pressure and to tight deadlines;

• Willingness to work select weekends throughout the year and to occasionally adjust hours to accommodate the needs of the job.

 

 

 




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